Simple things to kill buyer anxiety
Posted: April 29th, 2009 | Author: Christian | Filed under: Projects, Tips | Tags: anxiety, checkout, conversion, ecommerce | 10 Comments »
In my translation and design service on PinoyTattoos.com, my customers order designs that are supposed to mean something. I would say the buyer anxiety is much higher compared to ordering a typical product. Getting a wrong or meaningless tattoo would be really bad. Some customers have expressed it’s taken them years to choose what to get inked. I myself took 10 years. I’m glad I waited, otherwise I might have been stuck with a barbwire armband or cartoon character.
To reduce (probably cannot kill it) buyer anxiety, I implemented a few simple things to my checkout page.
1) Paypal Verification seal
2) Contact info including a phone#
3) A Meebo Me widget that connects to all my IM accounts
I’ve had more than a few customers call me while they were on the checkout page needing assurance of the product or the checkout process.
Want more tips? My favorite E-commerce blog has more.
Image by enviied
