In a move to practice what i preach, I installed Kampyle on my PinoyTattoos.com website. I thought it would be a good idea to also add it on this site as well. After poking around the user interface for 3 minutes (2.5 minutes too much) looking how to add a new website profile, I gave up hit the Live Support link to chat with someone who can point me in the right direction. I’ve had great customer service chat experience with AT&T and Comcast in the past and prefer it rather than calling.

I filled out the form and noted my issue. Once I hit submit, the pop-up closed. I tried it on Firefox & IE with the same end result. I assume that “Live Support” is off line. I’ve seen other companies have a status of “Online” or “Offline” next to their “Live Support” link.

If your not online to support the live support chat as advertised (I did this on a Sunday morning), then take off the link. There are live support chat applications that will either remove or display online/offline status. Failure to do so will result in an unsatisfied customer.